Service guides / Web & mobile apps
Human review points · Web & mobile appsBusiness service websites: human review points
Give reviewers specific decisions to make. Start with service descriptions and approved brand assets and plan a responsive service-to-enquiry journey.
Available remotely for local and international enquiries. Platform choice and final scope depend on your requirements.
The project in view
- Start with
- service descriptions and approved brand assets.
- Proposed result
- a responsive service-to-enquiry journey.
- A decision to resolve
- unclear calls to action and inaccessible forms.
This is a planning example. It does not describe a completed client engagement.
Human review points for this project
- Assign a reviewer who understands service descriptions and approved brand assets.
- Present a responsive service-to-enquiry journey beside its source so corrections can be checked.
- Require an explicit decision on unclear calls to action and inaccessible forms; keep the decision in the review record.
Questions to answer together
- Which result must be approved before it is used?
- What source evidence should the reviewer see?
- How is a rejected result corrected and checked again?
What to have at the end
A review matrix with decision owners, evidence and a correction route.
Record the decision on unclear calls to action and inaccessible forms alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.