Service guides / Web & mobile apps
Handover checklist · Web & mobile appsBusiness service websites: handover checklist
Make the result understandable to the next person. Start with service descriptions and approved brand assets and plan a responsive service-to-enquiry journey.
Available remotely for local and international enquiries. Platform choice and final scope depend on your requirements.
The project in view
- Start with
- service descriptions and approved brand assets.
- Proposed result
- a responsive service-to-enquiry journey.
- A decision to resolve
- unclear calls to action and inaccessible forms.
This is a planning example. It does not describe a completed client engagement.
Handover checklist for this project
- Record release steps, account ownership, supported devices, backup arrangements and the support process.
- Deliver a responsive service-to-enquiry journey with references to service descriptions and approved brand assets.
- List any unresolved questions about unclear calls to action and inaccessible forms, with an owner and proposed next step.
Questions to answer together
- Which files, instructions and access details must be transferred?
- Who owns updates and unresolved questions?
- How can someone trace a result back to its source?
What to have at the end
A handover register with deliverables, owners, known limitations and open actions.
Record the decision on unclear calls to action and inaccessible forms alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.