Service guides / Web & mobile apps
Workflow mapping · Web & mobile appsEvent check-in: workflow mapping
Make the steps and handoffs visible. Start with sample attendee records and ticket rules and plan a staff-facing attendance tool.
Available remotely for local and international enquiries. Platform choice and final scope depend on your requirements.
The project in view
- Start with
- sample attendee records and ticket rules.
- Proposed result
- a staff-facing attendance tool.
- A decision to resolve
- duplicate tickets accepted on different devices.
This is a planning example. It does not describe a completed client engagement.
Workflow mapping for this project
- Start when sample attendee records and ticket rules is available and approved for use.
- Create a draft of a staff-facing attendance tool, with source references attached.
- Route duplicate tickets accepted on different devices to the nominated reviewer before issuing the final result.
Questions to answer together
- What starts the work, and what marks it complete?
- Who reviews the intermediate result?
- Where does an exception go, and who resolves it?
What to have at the end
A sequence of steps showing inputs, decisions, handoffs and completion.
Record the decision on duplicate tickets accepted on different devices alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.