Service guides / Web & mobile apps
Workflow mapping · Web & mobile appsDocument upload portals: workflow mapping
Make the steps and handoffs visible. Start with sample document types and size limits and plan a validated upload and review queue.
Available remotely for local and international enquiries. Platform choice and final scope depend on your requirements.
The project in view
- Start with
- sample document types and size limits.
- Proposed result
- a validated upload and review queue.
- A decision to resolve
- unsupported files and interrupted uploads.
This is a planning example. It does not describe a completed client engagement.
Workflow mapping for this project
- Start when sample document types and size limits is available and approved for use.
- Create a draft of a validated upload and review queue, with source references attached.
- Route unsupported files and interrupted uploads to the nominated reviewer before issuing the final result.
Questions to answer together
- What starts the work, and what marks it complete?
- Who reviews the intermediate result?
- Where does an exception go, and who resolves it?
What to have at the end
A sequence of steps showing inputs, decisions, handoffs and completion.
Record the decision on unsupported files and interrupted uploads alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.