Service guides / Web & mobile apps
Systems & file handoffs · Web & mobile appsCustomer enquiry forms: systems & file handoffs
Plan how information enters and leaves the work. Start with required enquiry fields and routing rules and plan a validated submission and receipt flow.
Available remotely for local and international enquiries. Platform choice and final scope depend on your requirements.
The project in view
- Start with
- required enquiry fields and routing rules.
- Proposed result
- a validated submission and receipt flow.
- A decision to resolve
- failed submissions that appear successful.
This is a planning example. It does not describe a completed client engagement.
Systems & file handoffs for this project
- Confirm the source format for required enquiry fields and routing rules and the required delivery format for a validated submission and receipt flow.
- Carry a stable reference through each handoff so a reviewer can trace failed submissions that appear successful.
- Begin with a reviewed file exchange if a live integration is unnecessary. Confirm system access before promising an integration.
Questions to answer together
- Which file formats or systems must exchange information?
- Who owns access, exports and destination records?
- How will a failed handoff or superseded file be identified?
What to have at the end
A handoff specification covering formats, permissions, ownership and failure handling.
Record the decision on failed submissions that appear successful alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.