Service guides / Web & mobile apps
Workflow mapping · Web & mobile appsCommunity resource hubs: workflow mapping
Make the steps and handoffs visible. Start with approved resource entries and categories and plan a searchable information directory.
Available remotely for local and international enquiries. Platform choice and final scope depend on your requirements.
The project in view
- Start with
- approved resource entries and categories.
- Proposed result
- a searchable information directory.
- A decision to resolve
- stale links and unclear information ownership.
This is a planning example. It does not describe a completed client engagement.
Workflow mapping for this project
- Start when approved resource entries and categories is available and approved for use.
- Create a draft of a searchable information directory, with source references attached.
- Route stale links and unclear information ownership to the nominated reviewer before issuing the final result.
Questions to answer together
- What starts the work, and what marks it complete?
- Who reviews the intermediate result?
- Where does an exception go, and who resolves it?
What to have at the end
A sequence of steps showing inputs, decisions, handoffs and completion.
Record the decision on stale links and unclear information ownership alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.