Service guides / SaaS development
Workflow mapping · SaaS developmentQuality inspections: workflow mapping
Make the steps and handoffs visible. Start with inspection forms and issue categories and plan an inspection-to-corrective-action workflow.
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The project in view
- Start with
- inspection forms and issue categories.
- Proposed result
- an inspection-to-corrective-action workflow.
- A decision to resolve
- revising evidence after an issue is closed.
This is a planning example. It does not describe a completed client engagement.
Workflow mapping for this project
- Start when inspection forms and issue categories is available and approved for use.
- Create a draft of an inspection-to-corrective-action workflow, with source references attached.
- Route revising evidence after an issue is closed to the nominated reviewer before issuing the final result.
Questions to answer together
- What starts the work, and what marks it complete?
- Who reviews the intermediate result?
- Where does an exception go, and who resolves it?
What to have at the end
A sequence of steps showing inputs, decisions, handoffs and completion.
Record the decision on revising evidence after an issue is closed alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.