Service guides / SaaS development
Human review points · SaaS developmentQuality inspections: human review points
Give reviewers specific decisions to make. Start with inspection forms and issue categories and plan an inspection-to-corrective-action workflow.
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The project in view
- Start with
- inspection forms and issue categories.
- Proposed result
- an inspection-to-corrective-action workflow.
- A decision to resolve
- revising evidence after an issue is closed.
This is a planning example. It does not describe a completed client engagement.
Human review points for this project
- Assign a reviewer who understands inspection forms and issue categories.
- Present an inspection-to-corrective-action workflow beside its source so corrections can be checked.
- Require an explicit decision on revising evidence after an issue is closed; keep the decision in the review record.
Questions to answer together
- Which result must be approved before it is used?
- What source evidence should the reviewer see?
- How is a rejected result corrected and checked again?
What to have at the end
A review matrix with decision owners, evidence and a correction route.
Record the decision on revising evidence after an issue is closed alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
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