Service guides / AI automation
Project enquiry brief · AI automationEmail enquiry routing: project enquiry brief
Turn the planning decisions into a useful enquiry. Start with redacted enquiries and team routing rules and plan a labelled queue with an assigned owner.
Available remotely for local and international enquiries. Platform choice and final scope depend on your requirements.
The project in view
- Start with
- redacted enquiries and team routing rules.
- Proposed result
- a labelled queue with an assigned owner.
- A decision to resolve
- ambiguous requests and messages needing a personal response.
This is a planning example. It does not describe a completed client engagement.
Project enquiry brief for this project
- Describe why you need a labelled queue with an assigned owner and who will use it.
- List the available redacted enquiries and team routing rules; mention anything still missing.
- Flag ambiguous requests and messages needing a personal response as an open scoping question. Include timing, budget range and the person available to review the work.
Questions to answer together
- What outcome matters, and what is the current obstacle?
- Which examples can be shared for initial scoping?
- What budget range, target date and review availability should be considered?
What to have at the end
A concise enquiry with a proposed outcome, source pack, open decisions and timing.
Record the decision on ambiguous requests and messages needing a personal response alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.