Service guides / AI automation
Acceptance checklist · AI automationEmail enquiry routing: acceptance checklist
Define how to recognise a usable result. Start with redacted enquiries and team routing rules and plan a labelled queue with an assigned owner.
Available remotely for local and international enquiries. Platform choice and final scope depend on your requirements.
The project in view
- Start with
- redacted enquiries and team routing rules.
- Proposed result
- a labelled queue with an assigned owner.
- A decision to resolve
- ambiguous requests and messages needing a personal response.
This is a planning example. It does not describe a completed client engagement.
Acceptance checklist for this project
- Compare the result with a manually checked sample; measure corrections as well as time saved.
- Write the expected content and format of a labelled queue with an assigned owner against one agreed sample.
- Include a failing example involving ambiguous requests and messages needing a personal response, and agree the correct response.
Questions to answer together
- What is the expected result for one agreed example?
- Which edge cases must pass before signoff?
- Who accepts the result, and where is that decision recorded?
What to have at the end
A repeatable acceptance pack with examples, expected outcomes and signoff criteria.
Record the decision on ambiguous requests and messages needing a personal response alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.