Service guides / Web & mobile apps

Workflow mapping · Web & mobile apps

Location directories: workflow mapping

Make the steps and handoffs visible. Start with approved location records and opening hours and plan a searchable location and contact guide.

Available remotely for local and international enquiries. Platform choice and final scope depend on your requirements.

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The project in view

Start with
approved location records and opening hours.
Proposed result
a searchable location and contact guide.
A decision to resolve
outdated hours and missing accessibility details.

This is a planning example. It does not describe a completed client engagement.

Workflow mapping for this project

  • Start when approved location records and opening hours is available and approved for use.
  • Create a draft of a searchable location and contact guide, with source references attached.
  • Route outdated hours and missing accessibility details to the nominated reviewer before issuing the final result.

Questions to answer together

  • What starts the work, and what marks it complete?
  • Who reviews the intermediate result?
  • Where does an exception go, and who resolves it?

What to have at the end

A sequence of steps showing inputs, decisions, handoffs and completion.

Record the decision on outdated hours and missing accessibility details alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.

Prepare your enquiry

Use this as a starting point. Add your current process, available examples and constraints before sharing.

Email Ian

Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.