Service guides / Web & mobile apps
Workflow mapping · Web & mobile appsAppointment booking apps: workflow mapping
Make the steps and handoffs visible. Start with availability examples and cancellation rules and plan a booking and confirmation interface.
Available remotely for local and international enquiries. Platform choice and final scope depend on your requirements.
The project in view
- Start with
- availability examples and cancellation rules.
- Proposed result
- a booking and confirmation interface.
- A decision to resolve
- stale availability during checkout.
This is a planning example. It does not describe a completed client engagement.
Workflow mapping for this project
- Start when availability examples and cancellation rules is available and approved for use.
- Create a draft of a booking and confirmation interface, with source references attached.
- Route stale availability during checkout to the nominated reviewer before issuing the final result.
Questions to answer together
- What starts the work, and what marks it complete?
- Who reviews the intermediate result?
- Where does an exception go, and who resolves it?
What to have at the end
A sequence of steps showing inputs, decisions, handoffs and completion.
Record the decision on stale availability during checkout alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.