Service guides / SaaS development
Human review points · SaaS developmentCustomer portals: human review points
Give reviewers specific decisions to make. Start with sample customer records and access rules and plan a customer login and record-view journey.
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The project in view
- Start with
- sample customer records and access rules.
- Proposed result
- a customer login and record-view journey.
- A decision to resolve
- cross-customer data access.
This is a planning example. It does not describe a completed client engagement.
Human review points for this project
- Assign a reviewer who understands sample customer records and access rules.
- Present a customer login and record-view journey beside its source so corrections can be checked.
- Require an explicit decision on cross-customer data access; keep the decision in the review record.
Questions to answer together
- Which result must be approved before it is used?
- What source evidence should the reviewer see?
- How is a rejected result corrected and checked again?
What to have at the end
A review matrix with decision owners, evidence and a correction route.
Record the decision on cross-customer data access alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.