Service guides / AI automation
Acceptance checklist · AI automationSupport ticket triage: acceptance checklist
Define how to recognise a usable result. Start with redacted tickets and escalation categories and plan a prioritised support queue.
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The project in view
- Start with
- redacted tickets and escalation categories.
- Proposed result
- a prioritised support queue.
- A decision to resolve
- urgent issues with vague wording.
This is a planning example. It does not describe a completed client engagement.
Acceptance checklist for this project
- Compare the result with a manually checked sample; measure corrections as well as time saved.
- Write the expected content and format of a prioritised support queue against one agreed sample.
- Include a failing example involving urgent issues with vague wording, and agree the correct response.
Questions to answer together
- What is the expected result for one agreed example?
- Which edge cases must pass before signoff?
- Who accepts the result, and where is that decision recorded?
What to have at the end
A repeatable acceptance pack with examples, expected outcomes and signoff criteria.
Record the decision on urgent issues with vague wording alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.