Feedback categorisation: workflow mapping
Make the steps and handoffs visible. Start with redacted feedback and a category definition set and plan a reviewable theme summary.
Available remotely for local and international enquiries. Platform choice and final scope depend on your requirements.
The project in view
- Start with
- redacted feedback and a category definition set.
- Proposed result
- a reviewable theme summary.
- A decision to resolve
- small groups revealing personal identities.
This is a planning example. It does not describe a completed client engagement.
Workflow mapping for this project
- Start when redacted feedback and a category definition set is available and approved for use.
- Create a draft of a reviewable theme summary, with source references attached.
- Route small groups revealing personal identities to the nominated reviewer before issuing the final result.
Questions to answer together
- What starts the work, and what marks it complete?
- Who reviews the intermediate result?
- Where does an exception go, and who resolves it?
What to have at the end
A sequence of steps showing inputs, decisions, handoffs and completion.
Record the decision on small groups revealing personal identities alongside the source material. If it is still unresolved, identify who can answer it and what work depends on the answer.
Prepare your enquiry
Use this as a starting point. Add your current process, available examples and constraints before sharing.
Send your completed brief to hello@iansamonte.com or visit the main page to discuss your project.